Returns & Refund Policy

For your safety, medicines cannot be returned once delivered unless they are damaged, incorrect, or expired at the time of delivery.

• Report the issue within 48 hours of delivery with a photo of the product and batch number.
• Approved refunds are issued to the original payment method, or as bank transfer for cash-on-delivery orders, within 7 working days.
• Cold-chain items (insulin, vaccines) must be checked at the door.